TERMS & CONDITIONS

VAT:

As a non-VAT-registered organisation, we do not issue VAT invoices. Please note that if a VAT invoice is absolutely necessary, an additional 20% will be added to the total amount to cover VAT charges.

​

Deposit:

A non-refundable deposit of 50% is required for all new clients, payable upfront. Future projects may also require deposits, which will be communicated accordingly.

​

Payment:

We accept payments in GBP, BTC, and ETH.

​

Change Requests:

• Efficient Modifications: If multiple changes are requested simultaneously—such as altering the colour, repositioning, and resizing of an element within a single communication (email or call)—we aim to complete these tasks collectively within a 15-minute timeframe.

• Sequential Modifications: When changes are requested individually over separate communications—such as changing the colour, awaiting a proof, then requesting repositioning, awaiting another proof, and subsequently asking for resizing—the cumulative time spent on these tasks can extend to 45 minutes or more. Each separate request necessitates additional time for implementation and proofing.

​

Delivery Times:

We strive to respond to emails within 2 working days. However, project delivery times can vary based on our current workload. Estimates provided are based on the anticipated time required, but actual delivery dates may differ.

​

Printing:

Printing will commence only after full payment has been received. Please note that placing an order and receiving an invoice does not indicate that work has begun. Our printing services are non-refundable; however, we guarantee quality and timely delivery.

​

Shipping:

We offer various shipping options, which vary based on the nature and quantity of your order. While we actively monitor shipments, we cannot guarantee the Estimated Time of Arrival (ETA) once the package is with the courier. We are not responsible for delays caused by the shipping company, including but not limited to weather-related issues or logistical errors. We recommend planning to receive your print order at least one week ahead of your deadline to accommodate any unforeseen shipping delays. Any concerns regarding shipping delays should be directed to the courier service.

​

Website Security and Hosting Downtime:

While we implement reasonable security measures to protect your website, we cannot guarantee absolute security against all cyber threats. In the event of a security breach, we will promptly inform you and take necessary steps to mitigate the impact. However, we shall not be held liable for any damages resulting from such breaches.

​

Regarding hosting services, occasional downtime may occur due to maintenance, technical issues, or unforeseen events. We strive to minimize downtime and will promptly address any issues that arise. However, we do not guarantee uninterrupted access to your website and shall not be held responsible for any losses or damages resulting from hosting downtime.

​

By engaging our services, you acknowledge and accept these terms concerning website security and hosting availability.

​

Copyrights Disclaimer:

1. Shared Ownership of Created Artwork: All artwork designed by DOV Studio shall be jointly owned by both DOV Studio and the client. This mutual ownership grants both parties equal rights to use, reproduce, and distribute the created materials as specified in our contractual agreement.

2. Client-Provided Assets: Clients must ensure they possess valid licenses or ownership rights for any graphical assets (e.g., photos, logos, fonts) supplied to DOV Studio for incorporation into new designs (such as flyers, banners, websites). DOV Studio and its affiliates do not assume ownership or responsibility for these client-provided assets.

3. Provision of Final Artwork: Upon completion and finalization of the project, DOV Studio will deliver the agreed-upon version of the artwork to the client. While clients are entitled to this final deliverable, any additional copies or source files beyond this provision may incur additional charges.

4. Data Retention and Backup: After delivering the final artwork and receiving payment, DOV Studio does not guarantee the indefinite retention of project files. Although we strive to maintain backups of our work, unforeseen data loss may occur. Consequently, we cannot be held liable for recreating lost artwork beyond the initial delivery.

​

This disclaimer ensures a mutual understanding of rights and responsibilities between DOV Studio and our clients, fostering a transparent and professional relationship.

​